General
Troubleshooting & Issues
The problems people hit most, and what to try first.
Most issues come down to caching, propagation delays or a Premium-gated setting. Work through the checks below before opening a ticket.
I did not get the verification email
- Check spam and junk.
- Wait a few minutes, then request it again.
- Confirm the address has no typos.
- Still nothing? Contact support and we will help.
My changes are not showing
- Make sure the change actually saved — look for the save confirmation in Customize.
- Hard-refresh your page, or open it in a private window.
- Public pages are cached for a few minutes; give it a moment.
- If the setting is Premium-only and your Premium is not active, it is skipped on purpose.
My analytics are not updating
Analytics are near real-time and refresh every 15 seconds while the tab is open, but small delays happen.
- Keep the tab visible and give it a minute.
- Some traffic sources report limited details.
- Repeatedly opening your own page may be filtered to keep numbers honest.
An upload keeps failing
- Check the format and size limits for that field.
- Very large images and videos take longer — do not close the tab.
- Try a different file to rule out a corrupt source.
My account was limited
Restrictions mean we detected behaviour that looks like abuse. If you think it is a mistake, request a review through Contact Support and share any context that helps.
We’re a young product, but from day one we focus on safety, transparency and honest analytics. If something here is unclear or out of date, tell us — support reads every ticket.
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